24. Adding ‘Value Uniqueness’
Chip Bell
“Val-Unique” is the term Chip R. Bell uses to describe his unique elaboration on the value-added concept, adding elements that surprise customers in ways that delight them. A world-renowned keynote speaker and founder of the Chip Bell Group, Dr. Bell is the author of several national bestselling books.
How Did You Start Using Your Talents?
The military helped Chip recognize and use his love for teaching. During the Vietnam era, one of his most important roles was to serve twice on the Army Infantry School faculty, helping newly admitted officers gain skills and knowledge. It prepared him for the work he does today.
The Most Impactful Turning Point?
Discovering what he loves, what gets him up in the morning, changed his life. “I think the degree to which you have the opportunity—and that’s a key part—to pursue (what you love) can be important. I learned it early and made it my deliberate effort.
The Most Powerful Lessons Learned?
“Recognize that today you have an opportunity for a blessed future. Start where you are with what you have. Surround yourself with things that bolster you: great friends who care about you and reading things that give you a sense of optimism, that challenge you to overcome whatever barriers you may encounter.“
On His Bookshelf
While citing many of the classics, Chip says he’d much rather write, which he often does with co-author John R. Patterson. Below are his titles so far:
Managing Knock Your Socks off Service
The 9½ Principles of Innovative Service
Sprinkles: Creating Awesome Experiences Through Innovative Service
